Refund Policy
1. Eligibility for Refunds
We offer refunds exclusively under circumstances where a clear and demonstrable fault or error on our part has occurred, such as technical issues that prevent the delivery of our streaming services. Refund requests based on subjective dissatisfaction, accidental purchases, or issues unrelated to errors from our service will not be honored.
2. Refund Period
Refund requests must be submitted within the legally required timeframe as mandated by applicable French consumer laws. Beyond this statutory period, refund requests will not be considered.
3. Exceptions
- Customer dissatisfaction with the content or service;
- Accidental subscription or unintended renewals;
- Technical problems originating from the user's devices, internet connection, or user error;
- Any circumstances clearly outlined in our Terms of Use as not eligible for refunds.
4. Refund Process
To request a refund, users must contact our support team via email, clearly detailing the nature of the issue, along with any supporting evidence to substantiate the claim.
5. Processing Time
If your refund request is approved, the refund will be processed and completed within 7 business days. Refunds will be credited back to the original payment method used at the time of purchase.
6. Currency and Payment Method
All refunds will be issued exclusively in the original currency and payment method used at the time of purchase.
7. Amendments and Updates
We reserve the right to update or amend this Refund Policy at any time. Users are encouraged to regularly review this policy for any changes.
Contact Us
For refund inquiries or further assistance, please contact our support team via the contact information provided on our website.